Privacy Policy for Kindling Support

Last Updated: 03 December 2025

My name is James. As the founder of Kindling Support, I am committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy outlines how I collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988.

1. What Information I Collect

I may need to collect personal and sensitive information to provide you with the best possible support. This includes:

• Personal Information: Your name, address, email address, phone number, and date of birth.
• Sensitive Information: Information about your disability, health, NDIS plan details (including NDIS number and plan dates), and the reason for your referral.
• Other Information: Any other details you voluntarily provide through communications with me.

2. How I Collect Your Information

I collect this information directly from you when you:

• Fill out the Participant Referral Form on my website.
• Fill out the Contact Form on my website.
• Communicate with me via email, phone, or in person.

3. Why I Collect and Use Your Information

The primary purpose for collecting your information is to provide you with high-quality, personalised disability support services. Specifically, I use your information to:

• Assess your needs and determine the suitability of my services.
• Develop and manage your support plan.
• Communicate with you about your services and appointments.
• Comply with my legal and regulatory obligations.

Without your explicit consent, I will never use your personal information for marketing purposes.

4. Disclosure of Your Information

I hold your personal information in the strictest confidence. I will not share, sell, or disclose your information to third parties without your consent, except in the following circumstances:

• To your nominated plan manager or support coordinator, with your explicit permission.
• If I must do so by law (e.g., in response to a subpoena or court order).
• If there is a serious threat to your health and safety, or the public.

5. Data Security

I take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes securely storing digital files and ensuring that any physical documents are kept in a safe and secure location.

6. Accessing and Correcting Your Information

You have the right to access the personal information I hold about you and to request that I correct any inaccurate, out-of-date, or incomplete information. To make a request, please contact me using the details below.

7. Website Cookies

My website may use 'cookies' to enhance your user experience. Cookies are small files that a website uses to identify you when you come back to the site and store details about your use. They are not malicious programs and do not access or damage your computer. You can choose to reject cookies by changing your browser settings.

8. Changes to This Privacy Policy

I may update this Privacy Policy from time to time. The latest version will always be available on my website.

9. How to Contact Me

If you have any questions, concerns, or complaints about your privacy or this policy, please do not hesitate to contact me.

James

Kindling Support

Email: [email protected]

Phone: 0272458148